FAQ
Last updated: 22 September 2026
Do you ship internationally?
Yes. We currently accept orders for delivery to the United Kingdom, United States and Canada.
Available delivery destinations are confirmed at checkout.
How long does delivery take?
Our current estimated delivery times are:
- United Kingdom: 3–7 business days
- United States: 8–15 business days
- Canada: 8–15 business days
Orders are normally processed within 1–2 business days.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, weather or other circumstances outside our control.
For complete information, please see our Shipping & Delivery Policy.
How much does shipping cost?
We currently provide Free Standard Delivery to the United Kingdom, United States and Canada.
The available delivery option will also be shown at checkout.
Which payment methods do you accept?
We accept a range of secure online payment methods, including major credit and debit cards.
Available payment methods may vary depending on your location and will be displayed securely at checkout.
Can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
You can also visit our Track Your Order page for available tracking information.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at admin@yourbeautyworld.co.uk.
We will try to assist where possible. However, once an order has entered processing or has been dispatched, we may not be able to change or cancel it.
Please see our Refund Policy for further information.
Will I pay customs or import charges?
Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or other charges depending on the destination and applicable local rules.
Where such charges apply and are not included at checkout, they are normally the customer's responsibility.
What if my order arrives damaged, faulty or incorrect?
Please contact us promptly at admin@yourbeautyworld.co.uk with your order details and, where appropriate, photographs showing the problem.
We will review the issue and provide an appropriate solution in accordance with our Refund Policy and applicable consumer rights.
How do I contact Customer Support?
For assistance with an order, product or other enquiry, please contact:
Email: admin@yourbeautyworld.co.uk
Our normal support hours are Monday–Friday, 9:00 AM–6:00 PM.
We normally aim to respond within 24–48 business hours.